Upon successful pickup of the return product at your doorstep, onlinecartway will instantly initiate the refund to your source account or chosen method of refund. Instant Refunds is not available in a few select pin codes and for all self ship returns.

Currently, we pick up products only from selected PIN Codes. If your area pincode is serviceable, you will be able to select the pickup option when you create a Return Request on App/Website/M-site.

• We will pick up the return within 4 - 7 days from the request placement date.
• Please keep the return shipment ready.

Unfortunately, we can’t replace products that you’ve already ordered. Instead, you can request a return and place a separate order for the new products you want to order.

If an order is cancelled/lost in transit/undeliverable, we shall refund the full amount to you in case of prepaid orders. Free Delivery availble for the all orders

If we’ve sent you a confirmation on the approval of your refund, you will definitely get your refund. However, in rare cases, we face technical difficulties that can delay refund transfers. If the wait seems too long, contact us for support.